In today’s world, you need to know how to stay safe from fraud. You can find fraud prevention information on the Action Fraud website.
You can report any suspected fraud activity to us at Fraud_alert@lycamobile.com giving details of what's happened, including any police or action fraud crime number. Also include full contact details so we can reply back.
We can only assist with fraud queries related to Lyca services.
If you have lost money from an SMS or telephone fraud, let your bank or card provider know immediately. They may also help you get your money back. You should also report this to Action Fraud straight away.
Remember that Lyca will never ask you for your pin or password by text or email.
Unfortunately, some of our customers have been receiving unsolicited phone calls or texts telling them that they have won a lottery prize.This is fraud.
The caller may aim to get you to ring a premium rate phone number where you will then be kept on the line for as long as possible, being charged a very high rate per minute. They may also ask you to pay a fee to release the money that they say you have won. Again, this is fraud. Once you have paid the fee, communication may end and you will ultimately not receive any money. They may also then call you again to ask for more money. The offenders may also give you a partial SIM card number – do not be tricked by this.
There is only ONE true Lycalotto website www.lycalotto.com. At Lycalotto, we will never call you or charge you to collect your prize money and we have a Freephone Customer Services number.
What to do if you receive this call
Please report any fraudulent calls ot texts you receive by filling in the form below:
You can report fraud to Action Fraud any time of the day or night using their online fraud reporting tool . You can also report and get advice about fraud by calling 0300 123 2040 (textphone 0300 123 2050).
For more information, visit actionfraud.police.uk
Fraud prevention advice
Never give out your number (they may ask you to confirm your number – don’t)
Never give out any personal details (e.g. name, address, date of birth, bank details, family names etc.)
Ask them what number they dialled – they probably do not know
Ask them what time of day it is – where they are
Ask them which lottery they represent
Ask them how you entered the lottery
If they become abusive, threatening or use upsetting language, please feel free to end the call at any time .
If you record the number that called you, you may be able to block future incoming calls depending on your handset.
What we're doing to protect you
Lycamobile is working in partnership with Action Fraud and other communication service providers to identify the suspects behind this fraud and block these calls.
Things to remember
There is no such thing as Lyca Lottery
We will never ask for a money transfer of any description
We will never ask for your full account password
We will never call you
We will never ask for payment to release winnings
Your winnings are always stated in your "My Account" area
We will never ask for your bank account or credit card details on the phone or via email
We will never ask for you to send money through bank transfer or money transfer services
We will never access your Lycamobile SIM card information
You will always be able to validate your winning numbers in your "My Account" area